About this Episode:

In this conversation, Troy Hooper, CEO of Hot Palette America, shares his insights and advice on how to succeed in the restaurant business. He emphasizes the importance of understanding the formula for success and having the right information, education, and support. Troy talks about his journey in the hospitality industry and how he reached his current position at Hot Palate America. He also explains the process of working with restaurant brands and the factors that should be taken into account when deciding to franchise. Troy provides tips on improving operations and the bottom line, including knowing your numbers and making data-driven decisions. He highlights the significance of menu engineering and understanding your customers to create a successful menu. Lastly, Troy discusses the importance of marketing and encourages restaurateurs to tell their stories and engage with their customers through various channels.

In addition, Troy Hooper shares some valuable insights on creating authentic content for restaurants and utilizing user-generated content. He emphasizes the importance of being the show, not the commercial, and encourages restaurants to showcase behind-the-scenes content and day-to-day activities. Troy also highlights the power of user-generated content and suggests reaching out to guests and employees who have created content about the restaurant. Finally, he provides information on how to find him and introduces Pepper Lunch, an experiential DIY teppanyaki restaurant.

Takeaways

• Understanding the formula for success in the restaurant business is crucial, and having the right information, education, and support can make it easier.
• Knowing your numbers and making data-driven decisions is essential for improving operations and the bottom line.
• Menu engineering and understanding your customer's preferences are key to creating a successful menu.
• Marketing is important for attracting more customers, and utilizing social media and engaging with your employees and customers can be effective strategies. Restaurants should focus on creating authentic content that showcases behind-the-scenes activities and day-to-day operations.
• User-generated content is a valuable resource that restaurants can leverage for free. They should search for content related to their restaurant and reach out to the creators for permission to repost.
• To find Troy Hooper, he can be easily found on LinkedIn by searching for J.Troy Hooper. Pepper Lunch, an experiential DIY Teppanyaki Restaurant, is also introduced.

Timestamps

00:00 The Formula for Success in the Restaurant Business 06:05 The Journey to Hot Palate America 07:02 The Process of Working with Restaurant Brands 10:47 Franchising and Single Locations 19:17 Improving Operations and Bottom Line 31:44 Menu Engineering and Understanding the Customer 40:16 Marketing and Getting More Customers 46:04 Creating Authentic Content for Restaurants 47:31 Utilizing User Generated Content 49:21 Finding Troy Hooper and Pepper Lunch