Business English from All Ears English
BE 331: I'll Try Back Later - How to Talk with a Receptionist in English
Nov 7, 2024
Learn how non-native English speakers can improve their communication with receptionists. The discussion highlights the shift towards automated systems in larger companies and the importance of personal connections in smaller communities. Effective strategies are shared for managing urgency, phrasing inquiries politely, and navigating phone conversations. The hosts offer practical phrases to leave messages appropriately, emphasizing clarity, professionalism, and rapport-building. Tips on assessing urgency in communication provide essential insights for business interactions.
15:10
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Quick takeaways
- Understanding the urgency of your situation when speaking to a receptionist is crucial for effective communication and proper message delivery.
- Using polite expressions not only enhances your professional image but also helps establish a positive rapport with receptionists during interactions.
Deep dives
Communicating with a Receptionist
When contacting a receptionist, the approach taken depends largely on the urgency of the situation and the relationship with the person being called. If communication is urgent, it's advisable to inquire about when the individual will return; for instance, phrases like 'Do you happen to know when they will be back?' can be used to seek more information. Conversely, if the matter is not pressing, one might simply state, 'That's okay, I can try again later,' indicating to the receptionist that leaving a message is unnecessary. This practice underscores the importance of assessing the situation before deciding how to communicate effectively.
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