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The Massachusetts Port Authority connects Massachusetts with the world through airports, cruise ports, container terminals, and more, and with so many complex operations going simultaneously, Massport is where technology and innovation intersect to keep everything running smoothly. What’s even more impressive is they do this with a relentless focus on improving the passenger and customer experience.

Dr. Lucianna Burdi is the Director of Capital Programs and Environmental Affairs at the Massachusetts Port Authority. Her team is responsible for delivering projects safely, efficiently, and sustainably, while keeping the overall experience as high-quality as possible. In this episode, Eric and Dr. Burdi talk about how a passion for customer service drives her approach to infrastructure development, how large organizations should think about tech adoption, and why sharing our learnings is key to the long-term growth and success of the AEC industry.

We explore:

How to innovate while navigating highly regulated industries
How clarity and navigational efficiency drive infrastructure design decisions
Why interconnected digital twins and collaborative design are the future of infrastructure management
How Massport trials new initiatives and acquires fast feedback for improvement and iteration

Digital Builder is hosted by Eric Thomas of Autodesk.

How Innovation and Technology Intersect at the Massachusetts Port Authority