Once again we invite an industry legend to join the podcast. This week’s guest is the omnipresent Suresh GP – from TAUB solutions. Suresh has been a strong supporter and promoter of ITSM and other models and ways of working such SRE, BRM , Devops etc. This is a great discussion around how to make SRE work in particular – what is SRE? and how can we make it work in tandem with existing ways of working – if you want to learn about SRE and what’s involved in successful implementation then listen in now… We move from Incident management to storytelling about detect to correct etc. SRE is also clearly involved with customer experience, reliability, monitoring, observability and the long journey of successful transformation. Suresh enjoys a crisp lemonade refreshment, although the regular hosts need something stronger to take in all they have learned here…