Keys To The Shop : Equipping Coffee Shop Leaders 178 : Training Masterclass w/ Emma Haines of London School of Coffee and Caffeina Consulting
We all know that training is one of the most critical skills to master in the professional coffee world. Entire careers are made or broken by the influence of a great or a terrible training experience. It stands to reason then that we would go out of our way to find the best examples of training done right and learn from their sucCess in helping others grow their skills. Today that is exactly what we are doing as we talk with the amazing, Emma Haines of London School of Coffee and Caffeina Consulting. Emma is a SCA AST Barista Skills, Sensory & Brewing and has worked in hospitality and catering training for the last twelve years.
For the last eight years, she has focused on coffee training, in particular specialty coffee training and how to incorporate specialty elements into commercial environments. She works all over Europe and beyond and is a resident trainer at London School of Coffee.She has a strong passion for inclusivity, as reflected in her role on the SCA Equity, Diversity & Inclusivity Taskforce.
Emma's delivery of training ensures that the ability to grow to love coffee and turn it into a passion is available to all, regardless of background.
The heart of what drives Emma is summed up in how she describes her role as trainer, "Facilitating a students learning journey" and in this conversation you will be given many insight into how you can better facilitate your students learning journey.
I am so excited to share this interview with you all!
We discuss:
- Emma's unique road to training
- Her philosophy and approach
- Methods for facilitating true learning
- Being confident and caring
- Providing a safe place for questions
- How to encourage learning vs rote memorization
- How to balance what people want vs what they really need
- Managing outcomes
Links:
Related Episodes:
Training Masterclass w/ Gwylim Davies
Mastering the Art of Training w/ Dave Stachowiak
Training Principles for Specialty Coffee w/ Anne Nylander
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