Digital Transformation: Embrace the Disruption! | Tinder on Customers

The Big Themes: • Home projects vs. digital transformation projects: There are going to be challenges along the way—here’s how to keep calm and soldier on! • Embrace the disruption: Enjoy the journey. In the end, is you’ll be able to see the full value of the project. • Prepare to be annoyed: There are times you are going to be annoyed with your software vendor for certain things – but stay focused on the larger goal. • Pursue the gain, get over the pain: Bonnie has some customers who say it was twice as much time as they thought – and a lot more expensive than they thought – but they still rated the project as excellent. The Big Quote: “If they're going to be impactful to your business, they're going to be big and complicated – and there are going to be challenges along the way.” This episode is brought to you by BMC Software.