The Components of a Successful Mediation

[1:50] Learn more about Raphael Lapin

[4:52] Raphael’s negotiation strategies monthly column

[6:40] The difference between arbitration and mediation

[13:43] Raphael’s process as a dispute mediator

[18:56] How to understand the interests of the other party

[22:25] A mediation is an evolutionary process

[27:40] How to get each party to follow through on their commitment

[29:15] How some people abuse the mediation process

[34:37] How to connect with Raphael Lapin