Episode 219: Creating People Workflows with Liz Dowling, Chief People Officer at Viooh

Liz Dowling, Chief People Officer at Viooh, shares insights on building a people workflow and the role of AI and automation in HR. She emphasizes the importance of having a solutions mindset, being adaptable, and getting things done. Liz highlights the need to align the people workflow with the company's strategy and prioritize programs accordingly. She also discusses the challenges faced in building a people workflow and the metrics used to measure its effectiveness. Liz cautions against relying solely on AI and automation, emphasizing the importance of human empathy and values in HR. She suggests leveraging existing technology and collaborating with subject matter experts to optimize workflows.

Takeaways

Having a solutions mindset and being adaptable are key in building a people workflow.

Align the people workflow with the company's strategy and prioritize programs accordingly.

Metrics such as employee net promoter score, time to hire, turnover, and engagement can measure the effectiveness of the people workflow.

AI and automation can make an impact in areas such as note-taking, policy creation, and workflow efficiency.

However, AI should not be seen as a solution to everything and should be used in conjunction with human empathy and values.

Collaborate with subject matter experts and leverage existing technology to optimize workflows.

Chapters

00:00

Introduction and Background

03:31

Lessons from Large Organizations and Start-ups

05:00

Setting Up a People Workflow

09:59

Challenges and Overcoming Them

14:30

Measuring the Effectiveness of People Workflows

25:30

AI's Impact and Shortcomings in HR

29:12

Final Advice and Conclusion