The Collective Voice of Health IT, A WEDI Podcast

Episode 107: Amplifying the Patient Voice! Jonathan Burow, Independent Health

Jun 16, 2023

44:17

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From WEDI's 2023 Spring Conference, Michael and WEDI Board Chair Ed Hafner chats with Jonathan Burow, VP Customer Experience and Digital Transformation with Independent Health. Jonathan discusses best practices for measuring customer satisfaction across product lines and engagement channels including call, chat, website and app.

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