Customer experience: UK brands are 2-3 years behind the US - Interview with David Conway of Nunwood

Today’s interview is with David Conway who is a senior partner and Chief Strategy Officer at Nunwood, an international customer experience consultancy focused on ‘full-service’ customer experience management (CEM). David joins me on the podcast today to talk about Nunwood’s US Customer Experience Excellence Report 2015 that they have just released, some insights into what the leading players are doing to help them stand out, some examples and what the main differences are that exist between CX in the UK and the USA.

This interview follows on from my recent interview: Scaling customer and employee trust – Interview with Peter Muhlmann of Trustpilot – and is number 140 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate and delivering great service and experience to their customers.