REWORK

Keep Calm and Delete the Tweet

Feb 21, 2024

Join co-founders Jason Fried and David Heinemeier Hansson as they discuss the challenges of public communication, navigating social media controversies, and balancing authenticity with professionalism. Gain insights into managing public image, handling controversies, and the importance of thoughtful online interactions. The episode covers the complexity of media representation, patience in online discourse, occasional regrets, and the importance of debating ideas over attacking individuals.

23:27

Episode guests

David Heinemeier Hansson

Jason Fried

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Episode notes

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Quick takeaways

Think before reacting on social media to avoid hasty judgments and promote constructive discussions.

Maintain authenticity in public communication while embracing occasional regrets as a part of growth and exploration.

Deep dives

The Importance of Pausing and Reflecting on Social Media Posts

The podcast episode discusses the importance of taking a moment to pause and reflect before posting on social media. The hosts share a personal experience where one of them posted a tweet calling out a CEO for a privacy violation. However, they soon realized that they may not have fully understood the intent behind the CEO's comment and took down the tweet. They highlight the need to avoid immediate reactions, give people the benefit of the doubt, and have direct conversations to understand each other better. The hosts also emphasize the value of authenticity and accepting occasional regret as a sign of pushing boundaries and exploring new ideas.

Think Before Reacting Publicly

01:16

Accuracy Over Snap Judgments

01:25

Deliberation in Communication Importance

01:18

Introduction

2min

Online Misinterpretations and Reactions

13min

Navigating Authenticity and Creativity in Content Creation

2min

Contrast Between Internal and Public Communication Strategies

4min

Making Quick Judgements on Social Media

2min

Join host Kimberly in this episode for a candid chat with Jason Fried and David Heinemeier Hansson. Diving into a recent social media controversy, they discuss the decision-making process and lessons learned. The conversation covers the challenges of public communication, navigating social media, and the importance of thinking before reacting. Gain valuable insights into managing public image, handling controversies, and balancing authenticity with professionalism. The co-founders share personal experiences, encouraging a more thoughtful approach to online interactions and providing behind-the-scenes insights into successful business communication practices.

Check out the full video episode on YouTube

Key Takeaways:

[0:25] - Discussing recent social media controversy
[5:47] - Importance of debating ideas rather than attacking individuals
[7:47] - The complexity of media representation
[9:22] - Patience and perspective in online discourse
[15:21] - Occasional regrets are part of pushing boundaries.
[19:44] - The complexity of tradeoffs

Rework is a production of 37signals. You can find show notes and transcripts on our website. Full video episodes are available on YouTube and X.

If you have a question for Jason or David about a better way to work and run your business, leave us a voicemail at 708-628-7850 or email, and we might answer it on a future episode.

Links and Resources:

Books by 37signals

HEY World | HEY

The REWORK podcast

The Rework Podcast on YouTube

The 37signals Dev Blog

37signals on YouTube

@37signals on X

37signals on LinkedIn