Inside The Workflow #25 Arturo Suarez Martin, Sr. Director of Customer Success at PagerDuty - Innovation and Resilience
Dec 20, 2024
43:27
In this episode, we’re thrilled to speak with Arturo Suarez Martin, Senior Director of Customer Success and General Manager at PagerDuty Chile. Arturo shares his inspiring journey from developer to director, offering valuable insights into leadership, team-building, and the transformative power of AI.
What You’ll Learn in This Episode:
- Arturo’s leadership style and how curiosity drives innovation.
- Lessons from building reliable systems and leading diverse teams.
- The role of AI in freeing up time for meaningful work.
- Arturo’s personal philosophy on flexibility and growth in career and life.
Key Topics Covered:
- 0:00 – Introduction and Arturo’s background.
- 5:00 – Leadership lessons and inspiration from global experiences.
- 10:00 – Building resilient systems and the importance of reliability.
- 15:00 – The promise and pitfalls of AI in modern work.
- 20:00 – Fostering team diversity and adaptability across cultures.
- 30:00 – Arturo’s career advice: Stay curious and create opportunities for choice.
Arturo’s story is packed with actionable advice and thought-provoking insights. Don’t miss this engaging conversation with one of tech’s most forward-thinking leaders!
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