The Stack Overflow Podcast Standardization and simplification as key to engineering excellence
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Apr 24, 2025 In this episode, Tom Kelk, Product Owner in the Engineering Experience team at Lloyds Banking Group, shares insights on streamlining engineering processes in a regulated environment. He discusses the journey toward simplification and standardization, emphasizing the importance of reducing cognitive load for developers. Tom also highlights the value of user feedback in driving innovation and the integration of AI into learning. The conversation reveals how enhancing the developer experience contributes to productivity and happiness in the tech industry.
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Hilary’s 20-Year Lloyds Journey
- Hilary Lanham started at Lloyds Banking Group as a temp employee straight from university 20 years ago. - She now leads engineering experience, focusing on making engineers' lives easier in the bank.
Engineers' Expectation vs Regulation
- Engineers expect cutting-edge technology and fast, self-serve access to data even in regulated banks. - Balancing freedom and regulation is a major challenge for Lloyds’ engineering experience.
Simplification as a Strategic Imperative
- Lloyds faces friction with many siloed SaaS tools creating onboarding challenges. - Simplification and reducing tools is a strategic imperative to improve engineer experience.