The Public Sector Show by TechTables Ep.108 The Digital Deep Dive: How Texas Attorney General's Office is Revolutionizing Citizen Services with AI and Automation with Krishna Edathil, Director of Enterprise Solution Services (Cloud/AI) at the State of Texas & Shauna Rodgers, Chief Digital &
In this episode of The Public Sector Show by TechTables, join host Joe Toste as he sits down with Krishna Edathil, Director of Enterprise Solution Services (Cloud/AI) at the State of Texas, and Shauna Rodgers, Chief Digital and Data Officer at the Texas Attorney General’s Office, to dive into their digital deep dive strategies.
They share insights into leveraging automation, data intelligence, and cloud transformations to drive better citizen experiences and discuss the impact of the pandemic on their technology and AI strategies, along with the cutting-edge initiatives they are spearheading.
Timestamps:
00:00 - Introduction to the episode and the guests, Krishna Edathil, Director of Enterprise Solution Services (Cloud/AI) at the State of Texas, and Shauna Rogers, Chief Digital and Data Officer at the Texas Attorney General’s Office.
01:06 - Uncommon results through teamwork: A deep dive into the micro vision for the attorney general's office and the focus on serving the public, with a special emphasis on child support services.
03:25 - Overcoming challenges during the pandemic: How the technology organization at the attorney general's office stepped up to handle an influx of calls and emails related to child support services during the COVID-19 pandemic.
04:56 - Progress in Cloud and AI at the state of Texas: Updates on the state's journey from the early stages to the walk stage of cloud transformation, including the number of proof of concepts and ideas for improving citizen services.
06:17 - Leveraging automation and data intelligence: Insights into using technology to drive better experiences for the citizens of Texas who consume state services.
08:54 - Lessons learned and collaboration: Shauna and Krishna share their experiences working together and the valuable lessons they've learned from each other that have been incorporated into their respective work areas.
11:27 - Human-centric approach to technology teams: Exploring the composition of technology teams and strategies for recruiting talent, including utilizing internships and encouraging collaboration between state agencies.
25:20 - Episode wrap-up and thank you to the guests.
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