Slate News What Next: Where Do Returned Gifts Go?
Dec 18, 2023
Amanda Mull, staff writer at The Atlantic, discusses the rise of online sales returns, the labor-intensive process of dealing with unwanted items, the decision-making tree that determines the fate of each returned product, and the excessive waste generated through liquidation. She argues for a fundamental shift in retailer business models to reduce waste significantly and offers tips for being a more mindful online consumer.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7
Introduction
00:00 • 2min
The Evolution of Online Sales Returns
02:11 • 2min
Unwanted Items and the System of Commerce
03:52 • 2min
The Process of Handling Returned Products
06:11 • 6min
Reverse logistics and the issue of excess product
12:16 • 4min
Returned Gifts and Excessive Waste
15:47 • 7min
Tips for Being a Mindful Online Consumer
22:17 • 3min