This episode is a revisit to Glasgow University, who are well on their way to a mature ESM operation, largely through the work and steering of Mark Temple. Mark was an early guest on the podcast when he had already created a number of ESM capabilities and now there are many further areas added, hours of work saved and successes to discuss. There’s still more to do, however, we discuss some great developments and successes, where e.g. over time, previous naysayers are now keen to develop collaboration. One area for more development is in marketing and promoting the successes – some of which are quite amazing in terms of thousands of hours saved. Great discussion which of course ends up in the bar again…