58. Richard Draper, Co-Founder @ Mava - How customer support magnifies web3 community building

Ep58, a community & web3 episode with Richard Draper, Co-Founder @ Mava.app

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Building a community is vital for the success of any web3 project. Decentralization, innovation, and web3 development are only possible through people, and in order to make that happen, there must be a united community that fights for the initiative. On the other hand, the credibility of web3 projects is still negatively affected as a result of countless fraudulent schemes that persist in continuing and tainting an otherwise promising concept. Building a community not only benefits the project but also earns it more authority. It does come with its own set of challenges, though. Creating, managing, and growing a community is time-consuming and requires effort. In this episode we are discovering how customer support magnifies building a web3 community, with Richard Draper, co-founder at Mava. Across four parts, you will learn

• the similarities & differences between web2 and web3
• how in web3 building a community should be the starting point, but also if successful web3 projects can start without a community
• Who needs to build the community in the earliest days and how to identify engaged users beyond what’s “visible”

Before starting Mava, Richard and his co-founders built another venture and decided to pivot 6 months ago right at the begining of this bear market. Through his experience, you will learn the art of pivoting in a context of a bear market, namely

• keeping on building in the same direction or understanding fake PMF & toxic signals
• finding support from existing investors
• researching and validating various ideas, then choosing where to pivot to

Finally you will learn about Mava, its market opportunity and how Richard is building it and the long term plan for growing Mava. This was a great and insightful episode with Richard where we’ve had the opportunity to understand how we can address and tackle the peculair challenges of building communities in web3.
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