The Future of AI in Customer Service: Voice Reigns.

In this episode of No Brainer, Greg Verdino and Geoff Livingston host Carson Hostetter, EVP & General Manager, AI and CX Solutions at RingCentral to discuss the evolution of AI in customer service. The company just launched AIR, short for AI Receptionist. AIR is a call center agent that intersects using audio technology.

They dive into how AI agents like RingCentral's AIR are transforming the way businesses handle customer interactions, ensuring seamless, 24/7 service. Voice becomes a primary discussion point as the three debate the merits of voice as the primary human interface over text. Carson provides valuable insights into the importance of combining AI with human agents for optimal customer satisfaction, data security practices, and the future trajectory of AI in business communications.

Chapters

00:00 Intro

02:43 The Role of AI in Customer Communications

12:34 Understanding AIR: AI Receptionist

17:55 AI and Voice: The Future

35:42 Closing Thoughts and Future of AI

This episode was sponsored by RingCentral.

About Carson Hostetter

Carson Hostetter is EVP & General Manager, AI and CX Solutions at RingCentral, where he is responsible for developing and implementing the company's AI and CX strategy. He brings over 25 years of industry experience to this newly created role, focusing on delivering tangible ROI for customers.

Connect with Carson: https://www.linkedin.com/in/carsonhostetter/

About RingCentral

RingCentral is a leading provider of cloud-based business communications and collaboration solutions. Its platform combines messaging, video, phone, and contact center services, enabling organizations to connect and work from anywhere. Trusted by businesses worldwide, RingCentral helps teams stay productive, responsive, and secure in today’s hybrid work environment.

To learn more about RingCentral AIR visit: https://www.ringcentral.com/air?BMID=CMRCAIRINMNB2025

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