The Completely Clean Power Washing Family Owner: Susan Best At the heart of Completely Clean Power Washing is a family. Every family has a story. Ours is no different. Our company was founded when my husband and I struggled to find reliable local service providers. I saw needs for efficiency and loyalty, thus began our business. While I am the proud owner of the company, my husband, Travis manages the operations. Travis is a career firefighter and is honored to be my husband (he agrees ๐) and manager of this Woman-Owned Small Business. Our family wants you to know that we stand behind our work with a money back guarantee. Our customers are treated like part of the family and we look forward to continuing our legacy by serving you.
Time Stamps:
๐[5:23]The importance of educating your customer...
๐[8:16]She doesn't apologize for price...
๐[9:01]Active listening is so helpful when getting the sale...
๐[10:10]She's tunnel vision on exterior sales growing it big and fast...
๐[10:39]We โค๏ธ @ResponsiBid!!
๐[10:58]https://responsibid.com/
๐[15:26]Growing big & fast... Tripling every month
๐[17:13]What do you want? Why do you want it? How important is it? How are you going to get it done?
๐[18:21]She loves reflecting year over year...
๐[18:46]Revenue Buddy: https://www.revenuebuddy.com/optin_22
๐[20:27]How to harness the chaos... Embrace the chaos....
๐[21:12]Let go of perfectionism...
๐[21:21]Massive Imperfect Action
๐[21:46]Minimum Viable Product is often the best...
๐[22:57]Recognize when you need to recharge
๐[23:53]Missed Goal and grew by 72%!
๐[24:12]Finding your wins... They're there!!
๐[27:22]Heart of Service in every position in our company
๐[29:09]Don't forget to share with your techs that their work matters & the importance of their work...
๐[29:43]Ask your techs to share a great service experience that you had?
๐[30:50]What's Susan's biggest struggle with her staff?
๐[31:13]Scheduling her time is her biggest struggle...
๐[31:53]They started running all of their applicants through HireBus. And she prioritizes customer service
๐[32:09]https://go.hirebus.com/
๐[32:57]She focuses on her internal customers, and bragging on them...
๐[34:12]She LOVES her employees....
๐[36:01]It's the little things that really make an impact...
๐[37:50]It's often our fault as the leader that we didn't communicate well....
๐[42:52]Marketing homework: Listen to your clients, leave space to hear them... When you listen actively - the client will tell you what they need and what they want.
๐[45:44]Finance Homework: Find the wins for yourself and those closest to you.
๐[46:06]Systems Homework: If you're in growth mode... Embrace the chaos!
๐[46:30]People Homework: If you don't have a "favorites" form - send one out to your team...
๐[48:51]Susan Homework: Would love to give away a clarity call.
๐[48:57]"If you need help ask, and if you don't prove it!"
๐[49:49]Susan is offering to ask you some thoughtful questions to help you get unstuck and clear.
๐[51:18]How to get ahold of Susan - susan@washwilmington.com
๐[52:17]Quote of the Week, "What do you want, why do you want it, and then how do you do it!" Susan Best
โญQuote of the Weekโญ
"What do you want, why do you want it and how do you do it?" - Susan Lackey Best
โฉ Resources โฉ
โฏ Susan Lackey Best with https://washwilmington.com/
โฏTay Meroni (Marketing) with Pure Pressure Washing
โฏMeaghan Likes (Finances) with Bookkeeping Academy Online, Likes Accounting Company & Jeff Likes Clean Windows & Gutters
โฏMichelle Myers (Systems) with Pink Callers
โฏMartha Woodward (People) with The Pay for Performance Expert, Quality Driven Software & Dusting Divas