“Innovation in Dentistry: Thinking Outside the Box.” with Dr Christopher Phelps

In this episode of The Ultimate Dental Podcast, Dr. David Moffet interviews Dr. Christopher Phelps, a dentist and a serial dental entrepreneur.. In this conversation, Dr. David Moffet interviews Dr. Chris Phelps about his experiences in dentistry and his innovative ideas. Dr. Phelps shares his journey of selling and reevaluating his dental practices, as well as his focus on the business side of dentistry. He discusses the importance of commitment and consistency in achieving success and shares how he applied these principles to improve his practices. Dr. Phelps also talks about the creation of dental membership plans and how they can benefit both patients and practices. He discusses his experiences with dental membership plans, with call centres, and coaching in dental practices. Overall, the interview highlights the importance of understanding human behaviour and using it to create a better dental experience for patients. Dr. Phelps talks about the importance of research and data in making decisions. He also discusses his coaching business and the value of learning from experienced dentists. The conversation also highlights and emphasises the importance of consistent and effective communication in dental practices. If you want your practice to be at the forefront of dentistry in 2024 and beyond, don’t miss this episode! What you will learn: [01:20] Introduction and Background [03:43] Selling and Reevaluating Dental Practices [10:24] The Power of Commitment and Consistency [20:53] Creating Dental Membership Plans [26:25] Implementing Membership Plans in Different Markets [29:40] The Importance of Team Buy-In and Patient Health [35:02] Improving Phone Call Handling with Call Centers [37:50] Accelerating Success with Coaching in Dental Practices [46:24] The Power of Research and Data in Dental Decision-Making [51:16] The Importance of Effective Communication in Dental Practices Takeaways Commitment and consistency are key principles in achieving success in dentistry. Understanding human behaviour and using it to create a better dental experience can lead to improved patient outcomes. Dental membership plans can be an effective way to attract and retain patients while providing them with affordable dental care. Innovation and thinking outside the box can lead to new opportunities and growth in the dental industry. Dental membership plans can provide affordable dental care for patients who can't afford traditional insurance. Call centres can help dental practices handle a large volume of phone calls and improve appointment scheduling and conversion rates. Effective coaching can help dentists avoid common pitfalls and accelerate their success. Research and data should guide decision-making in dental practices. Consistent and effective communication is crucial for success in dental practices. Sound Bites: "Could I do more with the two offices and revenue, profit, free time, right? All the metrics that matter, so to speak." "One of Cialdini's six principles of persuasion, as we call it, really was at the root cause of those behavioural issues that we spoke of." "It's the principles called consistency, which we call the commitment principle." "The membership plan just slots straight in there." "I found out the answer was my team were not able to answer 254 marketing based new patient phone calls every month."