295 - Guest Co-Host: Henry Harteveldt; Guest: Heather Garboden, Chief Customer Exp. Ofc., American Airlines

This week: Guest Co-Host: Henry Harteveldt, Guest: Heather Garboden, Chief Customer Experience Officer, American Airlines, News: Huge holiday week travel reported; Delta deals with 100+ massive rain-related diversions; Multi-year funding for FAA system improvements approved; Alaska orders more from Boeing; Listener Q: Point-point success with legacy vs startups.