Heather Younger: Closing the Communication Loop

Remove your assumptions. Otherwise, you are just going throughout your day guessing. Sage advice from my guest, Heather Younger. Heather is a TEDx Keynote Speaker, Author, and the Founder and CEO of Employee Fanatix. In this episode, we discuss the importance of closing the communication loop, how to balance action with curiosity, and building positive employee experiences.  

I hope you enjoy. 

Additional Resources:

► Follow Communispond on LinkedIn for more communication skills tips: https://www.linkedin.com/company/communispond
► Connect with Scott D'Amico on LinkedIn: https://www.linkedin.com/in/scottdamico/
► Connect with Heather on LinkedIn: https://www.linkedin.com/in/heatheryounger
► Subscribe to the podcast: https://communicast.simplecast.com/
► Learn more about Communispond: https:www.communispond.com
► Download the ProSpeak® app. Providing users with instant feedback on presentation and communication skills. - Apple: https://apple.co/3jTJbqe

Key Moments: 

The importance of closing the communication loop [00:08:21]

Companies often fail to include enough people in decision-making processes and neglect to communicate the actions taken based on feedback.

Balancing action with curiosity [00:06:21]

Managing the tendency to jump into action by slowing down, asking questions, and gaining a holistic view before taking action.

Building positive employee experiences [00:01:14]

Creating an employee engagement council to improve culture during a merger and addressing blind spots in leadership to drive a positive employee experience.

The importance of closing the loop [00:09:16]

Closing the loop on feedback and communication leads to better engagement, productivity, and loyalty.

Key communication skills for success [00:11:15]

Removing assumptions, asking open-ended questions, and providing context are critical communication skills.

Being present in communication [00:16:39]

Having presence and being fully present in communication makes people feel valued and cared for.

Creating Safe Spaces for Communication [00:20:14]

The importance of creating safe spaces for open communication at home and work.

Being Present and Responsive [00:22:31]

The significance of being present and responsive to others' needs in order to stand out in various professional spaces.

Asking the Right Questions [00:24:39]

The value of asking the right questions during interviews to anticipate concerns and overcome objections on the spot.

The importance of asking "what else should I know?" [00:27:04]

Asking this question at the end of a conversation can lead to valuable insights and information.

Contacting Heather Younger on LinkedIn [00:27:44]

Heather suggests connecting with her on LinkedIn as a way to stay in touch and access her content.

The importance of removing assumptions and asking questions [00:28:17]

Heather's advice on removing assumptions and asking questions to improve communication skills.