While there is some historical debate on this, Aristotle is widely recognized as one of the early inventors of the scientific method – the way in which we observe, hypothesize, experiment, and gather data. Experimentation is key to logically understanding our world. And just like any other business practice, experimenting with CX can help you gain insights on what works best for your organization in delivering an amazing experience. Host Pat Gibbons welcomes Gabs Dracopoulos, head of global customer success at Intuit, for a discussion on CX experimentation.
Connect with Gabs on LinkedIn: https://www.linkedin.com/in/gabrielledracopoulos
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Learn more about Walker at https://walkerinfo.com/
The CX Leader Podcast | A resource for customer experience leaders