Connected FM
Digitize Your FM Operations
Sep 12, 2023
Industry experts including Matt Dawson, Edward Wilson-Smythe, Dr. Jake Smithwick, and Jeffrey Saunders discuss the shift to digital transformation in FM operations, the importance of action in driving value for organizations, factors contributing to the success of change events, the challenges of embracing change in FM operations, and incentivizing digital transformation in a deflationary environment.
42:58
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Quick takeaways
- Digital transformation in FM operations involves centralization, automation, and interconnected systems to improve quality and user experience.
- Data management and skill sets are crucial challenges in the digital transformation of FM operations, requiring improved capabilities in technology and project management.
Deep dives
Importance of Proactivity in FM Operations
The traditional model of FM operations is reactive, but digital transformation seeks to shift towards proactivity. This involves centralization, automation, and interconnected systems to reduce human intervention and response time, resulting in improved quality and user experience. The focus is on operational efficiency, health and safety, sustainability, and enhancing human experiences.
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