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- How Andrew's work with defence helped him with operations and processes. 01:35
- The challenges with MSPs working remotely and how it has affected them. 05:15
- The untapped remote work opportunities for MSPs and how to tap into them. 07-26
- The distributed and remote workforce dilemma and what Andrew's team decided to do about it. 09:00
- The exact framework Andrew used to ensure his team nailed WFH making it their biggest quarter). 10:15
- The tools that his teams used to nail WFH. 13:45
- The lessons that MSPs can learn from his framework. 17:15
- The fatigue of WFH and why there's a need for awareness around mental health. 21:37
- 1 piece of advice for MSPs starting this year. 22:41
- A note on automation and productivity. 30:13
