The unknown cost, and political price of the ArriveCan app
Feb 13, 2024
22:40
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Catherine Cullen, The host of “The House” joins Front Burner to talk about how an app that was supposed to make pandemic travel easier has ended up costing millions. The discussion covers the challenges faced by users of the ArriveCan app, confusion surrounding its cost, and the investigations and potential consequences for the government.
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Quick takeaways
The ArriveCAN app faced significant issues, including mistakenly instructing 10,000 vaccinated individuals to quarantine, leading to concerns about mismanagement and privacy.
The audit report revealed questionable contracting processes, favoritism, and inadequate documentation, raising concerns about ethics and procurement.
Deep dives
The Costly and Troubled ArriveCAN App
The podcast episode discusses the ArriveCAN app, which was launched by the Canadian government in April 2020 as a communications and screening tool for travelers entering Canada during the pandemic. However, the app quickly faced various issues and garnered significant criticism. One major problem was that 10,000 vaccinated individuals were mistakenly instructed to quarantine, with the potential of facing fines up to $5,000 if they didn't comply. The privacy commissioner also raised concerns about the handling of personal information. The episode highlights an audit report from the auditor general, revealing that the app's estimated cost had ballooned to nearly $60 million, raising questions about mismanagement, contracts, and inflated prices. GC strategies, a small company responsible for a significant portion of the work, received around $19.1 million in estimated costs, leading to questions about the company's qualifications and the bidding process. The report also mentions investigations into alleged threats between senior government officials and ongoing RCMP investigations into Canada Border Services Agency employees and contractors.
Concerns about Government Contracts and Ethics
The podcast highlights concerns around the procurement process and ethics related to the ArriveCAN app. The audit report reveals that GC strategies, a two-person firm, had a significant role in developing the app's requirements, despite questionable qualifications. The report also suggests that GC strategies didn't submit a proposal for the contract, yet still received it. This raised concerns about favoritism and inadequate documentation, with the Auditor General noting that necessary records were missing or poorly maintained. Additionally, a government report found that GC strategies listed subcontractors who allegedly didn't perform the work, raising questions about false representations during the bidding process. The episode points out that GC strategies received approximately $59 million in federal funding since 2017 and had been involved in multiple projects across federal departments.
Ongoing Investigations and Political Fallout
The podcast discusses ongoing investigations and the political fallout surrounding the ArriveCAN app. The RCMP is conducting an investigation related to the Canada Border Services Agency and certain employees and contractors. The podcast mentions allegations of threats between senior civil servants and suspensions without pay. The Auditor General's report, which criticizes the government's handling of the app and its cost overruns, adds fuel to the political fire. The opposition, especially the Conservative Party, condemns the government and accuses it of corruption. The episode also highlights concerns from MPs who received a secret report on ArriveCAN, expressing fear and deep worries about its contents. Looking ahead, the podcast suggests watching for the outcome of investigations, potential charges, and how this issue may impact the government's public image and political sentiment.
Canada’s Auditor General has found the government overpaid for the ArriveCan app. And poor record keeping has made it impossible for her to figure out that final total.
Catherine Cullen, the host of “The House” joins Front Burner to talk about how an app that was supposed to make pandemic travel easier has ended up costing millions.
For transcripts of Front Burner, please visit: https://www.cbc.ca/radio/frontburner/transcripts
Transcripts of each episode will be made available by the next workday.
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