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Front Burner

The unknown cost, and political price of the ArriveCan app

Feb 13, 2024
22:40
Snipd AI
Catherine Cullen, The host of “The House” joins Front Burner to talk about how an app that was supposed to make pandemic travel easier has ended up costing millions. The discussion covers the challenges faced by users of the ArriveCan app, confusion surrounding its cost, and the investigations and potential consequences for the government.
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Podcast summary created with Snipd AI

Quick takeaways

  • The ArriveCAN app faced significant issues, including mistakenly instructing 10,000 vaccinated individuals to quarantine, leading to concerns about mismanagement and privacy.
  • The audit report revealed questionable contracting processes, favoritism, and inadequate documentation, raising concerns about ethics and procurement.

Deep dives

The Costly and Troubled ArriveCAN App

The podcast episode discusses the ArriveCAN app, which was launched by the Canadian government in April 2020 as a communications and screening tool for travelers entering Canada during the pandemic. However, the app quickly faced various issues and garnered significant criticism. One major problem was that 10,000 vaccinated individuals were mistakenly instructed to quarantine, with the potential of facing fines up to $5,000 if they didn't comply. The privacy commissioner also raised concerns about the handling of personal information. The episode highlights an audit report from the auditor general, revealing that the app's estimated cost had ballooned to nearly $60 million, raising questions about mismanagement, contracts, and inflated prices. GC strategies, a small company responsible for a significant portion of the work, received around $19.1 million in estimated costs, leading to questions about the company's qualifications and the bidding process. The report also mentions investigations into alleged threats between senior government officials and ongoing RCMP investigations into Canada Border Services Agency employees and contractors.

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