Great Question: A Manufacturing Podcast Do Manufacturers Dream of 'Digital Workers'?
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Nov 20, 2025 Somya Kapoor, CEO of IFS Loops, explores the groundbreaking capabilities of digital workers during a recent conversation. She details how these industrial agents manage tasks like inventory replenishment and supplier orders, achieving impressive ROI in just weeks. Somya highlights the importance of technology readiness and discusses the emotional relief these agents provide to technicians. Additionally, she tackles the challenge of skills gaps in the workforce and emphasizes the need for effective change management to prevent AI pilot failures.
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Digital Workers For Mission-Critical Workflows
- IFS Loops supplies templated 'digital workers' that autonomously handle high-volume operational tasks across systems.
- The platform includes audit-ready compliance, real-time intelligence, and domain-specific understanding for mission-critical workflows.
Real Inbox-To-ERP Automation Example
- Somya Kapoor described a supplier order manager that reads inboxes, extracts PO data, and updates IFS Cloud automatically.
- She explained exception handling, retraining, and audit trails are provided out of the box for reliability.
Supervise Agents With Audit Trails
- Monitor agent behavior with supervisor agents to keep audit trails and manage exceptions.
- Use built-in monitoring and retraining tools rather than treating AI as a static automation black box.