Hotel Tech Insider Accor CTO's Hotel Tech Masterclass: Cyber Security, Sustainability and More
Jun 18, 2024
32:53
How can technology redefine the guest experience and operational efficiency in the hotel industry? In this episode, Floor Bleeker, CTO of Accor, reveals groundbreaking insights into the future of hotel technology and digital transformation.
Key Takeaways:
- Discover how Accor's centralized technology organization is streamlining operations across over 5,600 properties worldwide, enhancing both guest and employee experiences.
- Learn about the innovative use of delivery robots in hotels, showcasing how technology can solve real-world challenges like food delivery logistics while maintaining security and guest satisfaction.
- Understand the strategic shift from a multi-PMS approach to a single cloud-based PMS, enabling faster hotel integrations and improved data management, which is crucial for leveraging AI and automation.