How to Succeed Podcast How to Succeed When a Client Leaves
Jan 25, 2021
22:16
Mike Montague interviews Hamish Knox on How to Succeed When a Client Leaves. Hamish is a Sandler trainer from Calgary, AB, Canada and author of Accountability the Sandler Way and Change the Sandler Way, and he was our 2020 David H Sandler Award Winner. In this episode:
- The best attitude, behavior, and technique on how to succeed when a client leaves
- What to do when a client tells you he’s going to leave
- Take the awkwardness away
- No now doesn’t mean now forever
- It’s not win or lose; it’s win or learn
- Set mutually agreed on ground rules for when to connect again
- Maintain funnel freedom
- Deal with issues when they’re at 10%, not 90%