In this unchurned conversation about the rise of the customer success echo chamber with Alex Farmer, VP of Customer Success at Cognite, we discuss:

The June 2022 CS Excellence Awards
The perils of CS as an echo chamber
The need for CS to be a cross functional, multidisciplinary mindset
Learn about Cognite and the CS team there
What to do when high touch isn’t available

“Customer Success is a team and company-wide responsibility WE REALLY FIND OURSELVES STRUGGLING TO DRIVE change and impact. We need to go out and influence other teams to make it more customer-centric."

Get tips and insights from top leaders of the Customer Relationship world in your inbox each week. Subscribe to the Unchurned weekly newsletter at www.update.ai/unchurned

About Alex Farmer
Alex is a CS executive with experience building post-sale teams to reduce churn at high-growth B2B SaaS scale-ups. He is the Founder and CEO of Customer Success Excellence - the world's first awards event dedicated to the Customer Success profession and has been recognized as a 2021 Top 25 Customer Success Influencer and 2020 Top 100 Customer Success Strategist by SuccessHacker. He is currently serving as the VP Customer Success at Cognite, a global industrial AI SaaS company supporting the full-scale digital transformation of heavy-asset industries around the world.

Thank you for tuning into the Unchurned podcast! If you enjoyed the episode, please subscribe to the show and leave us an awesome rating & review.

Josh would love to connect to hear your feedback & suggestions. Get in touch with him on Linkedin & Twitter.

Follow UpdateAI for latest news on the unchurned podcast on Linkedin & Twitter
UpdateAI presents Unchurned

👉 Get the advice and insights you need to thrive in Customer Success. Subscribe to the CS Insider Newsletter

👉 Sign up for UpdateAI - the only Zoom virtual assistant for customer-facing teams.

👉 Be the first to know when a new episode of Unchurned is dropped. Sign up for our newsletter at https://blog.update.ai/

👉 Josh would love to connect to hear your feedback & suggestions. Get in touch with him on Linkedin.

👉 Get the advice and insights you need to thrive in Customer Success. Subscribe to the CS Insider Newsletter

174 - Trail Mate Golden Ale, Extra Sauce Lemonade Shandy and Mark Part 2