The Techlash and Tech Crisis Communication

Communication researcher Nirit Weiss-Blatt talks about her book, The Techlash and Tech Crisis Communication, as well as some of her recent and forthcoming pieces on the digital technology industry with Peoples & Things host, Lee Vinsel. Weiss-Blatt’s work examines both the rise of the “techlash”—the development of negative public and expert sentiment about the digital technology industry—and how company public relations efforts responded to this development. Weiss-Blatt and Vinsel also talk about how some claims about the negative impacts of social media do not seem to hold up to empirical scrutiny and what all of this means for regulation of the digital technology industry.

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