WSJ Tech News Briefing Salesforce’s Big Test in the AI Era
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Sep 9, 2025 Salesforce faces a pivotal challenge as it navigates the evolving AI landscape, raising concerns about its future in business software. A study highlights a significant gender gap, with only 27.2% of chat GPT users being women, revealing inequalities in tech access. The implications for gender equity amid AI's rise are profound, as employees express concerns about its integration. Meanwhile, with Wall Street eyeing revenue growth, Salesforce must innovate to maintain its lead against emerging competition.
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Global Gender Gap In AI Usage
- A global gender gap exists in generative AI use, with men using tools like ChatGPT far more than women across countries and contexts.
- Researchers found the gap across web, smartphone downloads, and AI apps, suggesting a pervasive disparity.
Women Underrepresented On Mobile AI
- Women comprised roughly 42% of ChatGPT users overall but only about 27% of smartphone ChatGPT users and lower shares for other tools like Claude.
- The pattern repeated across diverse studies, indicating consistent underrepresentation on mobile and app platforms.
Mandate AI Use To Reduce Bias
- Make generative AI mandatory in workplaces and schools to broaden user diversity and reduce biased development.
- Researchers argue mandatory use helps AI learn from more people, preventing male-dominated usage from amplifying biases.