What AI Can (and Can’t) Do for Facility Management — Insights from Brian Haines

What does AI really mean for the future of facility management, and how can FMs stay essential as technology accelerates?

In this episode, host Edward Wagoner talks with Brian Haines, IFMA Global Influencer and longtime real estate and technology strategist. Brian breaks down why AI is only as good as the data behind it, how natural-language tools are transforming daily FM work, and why maintaining professional expertise is more important than ever.

They explore the growing convergence of IT and operational technology, the potential for autonomous buildings, and the upskilling FMs need to stay ahead. Brian also shares advice for veterans, young professionals and anyone entering the field. Plus his outlook on how AI will shape the future of facility management.

00:00 Introduction 

00:53 Exploring AI in Facility Management

01:44 Interview with Brian Haines

05:09 The Role of Data in AI

09:24 AI's Impact on Facility Management

17:23 Autonomous Building Control

25:09 Veterans in Facility Management

35:42 Future of Facility Management

38:36 Conclusion

Sponsor:

This episode is sponsored by ODP Business Solutions!

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