The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. Digital CS Best Practices with Chad Horenfeldt | Episode 002
Not only does Chad Horenfeldt have an incredible background in CS, published his own podcast (along with other great content) and is involved in various CS organizations...but he's working on a new book as well! I was excited to chat with Chad about his own Success and Failures (hint hint) in establishing and running Digital CS programs.
Chad's LinkedIn: https://www.linkedin.com/in/chadhorenfeldt/
Resources Mentioned in this Episode:
- Book: The Seven Pillars of Customer Success by Wayne McCulloch
- Tool: Chili Piper - scheduling for lead conversion
- Podcasts:
Shoutouts to Digital CS Pioneers:
- Dan Ennis @ Monday.com
- Lane Hart @ Heap
- Catalyst software for their open publications of CS best practices
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The Digital Customer Success Podcast is hosted by Alex Turkovic
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