Industry Convergence, CX, and the Digital Revolution with Sven Denecken | Cloud Wars Live

What's Next for Industries

The Big Themes:

• Industry convergence: Industry convergence is the reshaping of traditional value chains as well as business processes and models as different sectors integrate horizontally and vertically, creating new markets and revenue streams. SAP plays a pivotal role in industry convergence by helping businesses across 25 industries navigate and capitalize on the changing landscape.
• Integrated artificial intelligence (AI), better automation: From predictive planning in retail to enhancing safety in manufacturing, AI will help automate critical functions, improving efficiency. Automation must move beyond compression and focus on transforming processes.
• Data ecosystems: Data ecosystems take center stage. In the future, ERP will evolve into a networked system leveraging diverse data ecosystems and semantics. The emphasis is on managing these ecosystems collaboratively across industries, for seamless access and exchange of data.

The Big Quote: "The industries customers operate in define their core business. So their core business really has an industry spin. But with industry convergence now coming to the forefront,[it's] reshaping nearly every industry. It is also blurring a little bit the traditional value chains that we are used to . . . It's the integration of technologies, business processes, and also business models."