Digitally transforming to achieve operational excellence in 2025: a discussion featuring Forrester

Episode 31 of Banking Reinvented is the second in a three-part series about Forrester’s Predictions 2025 report for banking, this time focusing on the challenges and opportunities in achieving operational efficiency.

Host Tim Rutten and Backbase Founder/CEO Jouk Pleiter continue their discussion with guest speaker Huard Smith, Principal Analyst at Forrester, exploring how emerging technologies like low-code platforms, generative AI, and cloud computing are helping banks transform their modernization efforts and improve ROI.

Tune in to discover the critical role of re-architecting workflows and addressing legacy challenges to fully embrace innovation.

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(00:00) - Welcome to the Banking Reinvented podcast

(01:05) - How digital transformation drives efficiency with AI

(02:23) - Legacy system challenges and cloud platform benefits

(05:06) - Quick cost savings vs. deeper re-architecting efforts

(09:17) - Low-code tools and generative AI as modernization accelerators

(10:03) - Generative AI’s impact on banking innovation and competition

(13:47) - Using generative AI to modernize legacy systems

(16:21) - AI-driven productivity and overcoming switching costs

(17:01) - Episode wrap-up