CIO Classified Creating Frictionless IT with Arvind KC, VP of Engineering, Google and Prakash Kota, CIO, Autodesk
Key Takeaways
- Having an excellent employee experience is the first step to having a great customer experience.
- You need proactive support. Don’t wait for a user to come to you with a problem.
- Figure out what’s best to build versus buy.
Key Quotes
“If you get the best talent in and you get bad tools, then there is no way you're going to be successful.” - KC
"Start with the business problem and business value that you're creating and who is the beneficiary. Then work backwards to see what you need to do to achieve that business outcome." - Prakash
"Remove any friction that's there that comes in the way of employees being at their best." - KC
“The key to frictionless experience to the users is understanding the user and giving them what they need rather than overwhelming them with 300 different tools.” - Prakash
Links
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