Creating Welcoming Experiences - Gray Davis

Hospitality is all about the experiences for the guest. It allows the owner or operator of the hotel to be a storyteller and provide the guest with a unique experience that they won’t be able to receive elsewhere.

When you are designing a hotel, you want to make sure that it is a welcoming environment to the guest, and the best way to do this is by being a good listener. Think about the goals the brand or the client wants to achieve and use it as a guide.

Typically, design firms are focused on one area but you can learn from every project you work on. This prevents people from being pigeonholed and allows a designer to see all the perspectives on different projects.

If Gray could go back and see his younger self, the biggest piece of advice he would offer is to follow your passion. Through all the struggles that he faced, he wouldn’t change anything for the outcome he got.

At the end of the day, the design for a hotel should be something that puts a smile on someone’s face or shines a light on something that they never knew or thought before.

A great idea can come from anywhere and anyone on the team. It doesn’t matter what role they play, whoever has the best idea is the one that you should run with.

Creating Welcoming Experiences - Gray Davis - Episode # 096