On January 16, a new course launched on the online learning platform Coursera with an unassuming name: The Google IT Support Professional Certificate. It promised to prepare beginners for entry-level jobs in IT in eight to 12 months. That day, it attracted the largest-ever group of first-time Coursera users, almost half of them people without college degrees. By February, it was Coursera’s second-most-popular offering.
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