Matt Craven, Director of Talent Acquisition at City of Hope, shares his expertise in creating engaging onboarding experiences. He discusses the critical role of recruiters in easing transitions, especially during the challenging 'no man's land' before a new hire's start date. Craven emphasizes the importance of personal connections and effective communication in integrating new hires into the organization's mission. He highlights how remote work has reshaped onboarding practices and the balance between automation and the human touch for lasting employee engagement.
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insights INSIGHT
Bridging The No Man's Land
The period between offer acceptance and day one is critical to maintain candidate engagement.
Leaving candidates in "no man's land" can cause doubts and increase risk of no-shows.
volunteer_activism ADVICE
Smooth Post-Offer Handoff
Ensure smooth handoff post-offer from recruiter to coordinators and managers.
Managers must connect with new hires before start to boost commitment and readiness.
volunteer_activism ADVICE
Recruiters Stay Supportive Post-Hire
Recruiters should remain accessible to new hires post-hire for guidance or issue resolution.
Acting as a continuous support contact improves new hire comfort and organizational navigation.
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Welcome to Episode 10 of The All Onboard Podcast, hosted by Cleary CEO Thomas Kunjappu. In this episode, we explore the vital role of talent acquisition in creating an impactful onboarding experience with Matt Craven, Director of Talent Acquisition at City of Hope. Learn how City of Hope goes beyond the basics of onboarding to ensure new hires are not only integrated but also engaged and aligned with the organization’s mission and values from day one.
In this episode, we discuss:
The critical role of talent acquisition in the onboarding process.
Strategies for maintaining candidate engagement from offer acceptance to the first day.
Overcoming challenges in onboarding, such as the "no man's land" period between offer acceptance and start date.
How City of Hope has adapted its onboarding process for remote and hybrid work environments.
The importance of personalized onboarding experiences to boost employee retention.
Leveraging continuous communication and touchpoints to keep new hires excited and committed.
The impact of automation on talent acquisition and onboarding.
How City of Hope integrates its mission, vision, and values into the onboarding process.
The human element in talent acquisition and why it’s essential for long-term success.
Matt Craven shares his insights on how City of Hope’s talent acquisition team plays a pivotal role in ensuring a smooth transition for new hires, blending automation with a human touch to create a memorable and effective onboarding experience.
Whether you’re looking to optimize your talent acquisition strategy or seeking tips on creating a more engaging onboarding process, this episode offers valuable insights and actionable advice.
All Onboard 