Support, Solve, and Scale: Amazon Seller Support Solutions with John Cavendish [Ep.164]

Sep 24, 2024

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Amazon Seller Support is notoriously tedious. Many sellers find themselves wasting hours dealing with support tickets, only to end up stuck in the same cycle of slow responses and unresolved issues.

Dealing with Seller Support is a necessary evil, but what if someone could handle all of that for you?

This is where John Cavendish spotted an opportunity. John is the co-founder of Seller Candy, an agency that deals with Seller Support on behalf of Amazon sellers. Whether it's handling emergencies like suspended accounts, fixing listing problems, managing flat files, or securing reimbursements, Seller Candy shoulders that workload so that you to focus on what you do best: growing your business.

In this episode, John shares his expert tips on how to handle the most common challenges Amazon sellers face. He walks us through how to keep your account in good health and why it’s key to long-term success on the platform. Plus, with the holiday season fast approaching, John offers advice on how to get your business ready for the seasonal rush.

But the conversation doesn’t just stop at FBA sellers. If you run an eCommerce agency or are thinking about starting one, John’s experience building Seller Candy offers valuable lessons. He talks about the challenges he faced, how he built a remote team, and what it takes to scale an agency in the fast-paced world of e-commerce.

Whether you're an Amazon FBA seller bogged down by support issues or an agency owner looking for growth strategies, this episode is full of useful advice to help you move forward.

Topics Discussed in this episode:

Seller Candy’s origins and how it helps Amazon sellers (02:00)
Common Seller Support challenges and how Seller Candy solves these (06:35)
What is Amazon account health and why is it so important? (10:10)
John’s tips to ensure smooth operations during the holiday season rush (15:30)
How to forecast your holiday season inventory (17:15)
The common characteristics that successful Amazon businesses share (19:26)
What John wishes he’d known when he first started his Amazon business (23:48)
Why John decided to pivot and start his own agency (29:31)
How John built out his remote team and created a good team culture (36:10)

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Sit back, grab a coffee, and discover an easier way to navigate Amazon Seller Support.