Sterile Processing Service Excellence: 5 Tips to Become the Chick-fil-A of Your Surgical Team

On this CE approved re-release of Articles On-The-Go, tune in for tips on becoming the Chick-fil-A of your surgical team by focusing on service excellence in SPD: "You know your customers better than anyone else, so be intentional about hiring SPD techs according to your overarching department emphasis on customer service. Include questions in your interview process about how the candidate has handled an irate customer in the past, or ask them to describe a time when they had to communicate complex information to someone outside their department. This goes beyond the typical focus on brains (technical knowledge) and brawn (physical ability to do the job), and instead, gets to the heart of their ability to be a service oriented technician. Chick-fil-A hires like this, and so should we...."

To listen to the full episode click here.

To read this article, take the CE quiz & download your certificate, click here.

Stay tuned for new CE approved Articles On-the-Go releasing each week! Bookmark our new AOTG CE page here: https://www.beyondclean.net/articles-on-the-go

#FightingDirty #HankBalch #BeyondClean #WeFightDirty™

Click To Subscribe on YouTube, iTunes, Stitcher, Google Play or Spotify or Visit Our Website!