Disrupting the Customer Success toolstack - ft. Edward Chiu, Co-Founder & CEO at Catalyst

The good thing about hitting rock bottom, there's only one way left to go and that's UP! 

When things go wrong, when people disappoint you, or when events beyond your control challenge you, it is easy to lose your focus and confidence. But tough times don't last long if they are met with tough leadership.

In the face of adversity, there is no room for weakness or indecision. Tough leaders know this and also know how to deal with unexpected events that force them into action without hesitation.

In this [Un]churned conversation, with Josh Schachter, Edward Chiu, shares how he, as the co-founder of Catalyst battled the challenging times of Covid-19 with his brother, partner being with the virus. They also chat about:

• Raising Series B funding
• Digging into the pitch deck that helped raise $20M
• Onboarding the first customer
• How Kevin, Co-Founder & COO at Catalyst battled the first wave of Covid
• When you are the leader, everyone’s problem is your problem 
• Customer Marketing at the core of business

“Intuitive user experience matters these days. Gone are the days when people used to want legacy tools that would take 6 months to a year to deploy and many admins to build things up. Everyone appreciates waking up to the view they have configured for themselves. When you have a tool that works the way you want it to you are obviously excited to log in and that’s always been our foundation." - Edward Chiu

Get tips and insights from top leaders of the Customer Relationship world in your inbox each week. Subscribe to the Unchurned weekly newsletter at www.update.ai/unchurned

Resource:
Business Insider Article - Pitch deck that converted some of the top customers into investors https://www.businessinsider.com/catalyst-stepstone-customers-pitch-deck-leaders-slack-miro-to-invest-2022-8?IR=T

Connect with  Edward Chiu
Check out Catalyst

Thank you for tuning into the Unchurned podcast! If you enjoyed the episode, please subscribe to the show and leave us a fantastic rating & review. 

Josh would love to connect to hear your feedback & suggestions. Get in touch with him on Linkedin & Twitter. 

Follow UpdateAI for the latest news on the unchurned podcast on Linkedin & Twitter

UpdateAI presents Unchurned

👉 Get the advice and insights you need to thrive in Customer Success. Subscribe to the CS Insider Newsletter

👉 Sign up for UpdateAI - the only Zoom virtual assistant for customer-facing teams.

👉 Be the first to know when a new episode of Unchurned is dropped. Sign up for our newsletter at https://blog.update.ai/

👉 Josh would love to connect to hear your feedback & suggestions. Get in touch with him on Linkedin.

👉 Get the advice and insights you need to thrive in Customer Success. Subscribe to the CS Insider Newsletter