On this episode of the Ninja Selling podcast, Matt and Garrett talk about those moments when we want to close worse than our client does and how to prevent that from happening. The pair open up today’s conversation with a note on asking the right questions. To make sure we’re on the same page with our clients, it’s important to be familiar with their goals, fears, and desires in buying or selling a home. Matt and Garrett believe that questions generate the clarity that make clients more comfortable to buy or sell.
At the end of the day, we need to remember that we have influence over some of a homeowner’s biggest decisions. So it’s important to start seeing yourself as someone of service, rather than a salesman. The duo close out the episode with final remarks about gratitude. When we wake up each day and choose to practice gratitude, we’ll find that we start to detach from the outcome, from closing that deal. We remember why we became realtors in the first place: to serve.
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Episode Highlights:
- Wanting more than the client
- Asking questions
- The value in clarity
- Influencing big decisions
- Being of service
- Practicing gratitude
- Detaching from the outcome
Quotes:
“I find that when I have an agent that's kind of beating their head against the wall, they're telling me about how they got all these great clients, but they're not really having any closings.”
“I just want to encourage all of you out there, the way you get them to move forward is help them find the reasons why they would want to move forward. You help by asking the right questions, learning more about their life, and not telling them what the interest rates are.”
“Are you building the relationship and showcasing your value? Or are you just trying to rely on your relationship to have that person come back to you because if that's it, now, if you're really good at the relationship, that'll work, but if there's no display of value, of course, they're going to go look to see, ‘Who can help me accomplish this goal?’”
“The point of business is to serve, to figure out how we help people solve problems or bring more joy to their life.”
“You got to want to serve, right? And that’s the core; you can still want to make money. And listen, I think you should make sure you're in this business to create an amazing financial future for yourself. But when it comes to your interactions, it's not about trying to get that person to close.”
“That is the number one way to help detach yourself out from the outcome. Start every day with gratitude.”
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