High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.

For our first podcast of 2023, we welcome Terrence Wright, Vice President of Facilities and Support Services at Moffitt Cancer Center in Tampa, FL.

Terrence and Moffitt's leadership are tasked with opening a new hospital this July. We begin with an interesting discussion about the market and how not having some previously eliminated layers of healthcare facility leadership has returned to harm the industry. This episode of High Reliability also features:

Opening a new hospital, the challenge of staffing, and looking to alternative models in a competitive Tampa market (4:00);
Educating the local market about healthcare (9:00);
Using "more grace for the new hires we bring in" (20:30);
Elements of leadership in healthcare facilities (24:30)
"An interesting social experiment," or managing employees from different generations (31:30);
Speak Nurse, use AIDET, and EVS as a component of patient care (43:00).

My thanks to Terrence for his time and insight. Terrence's Support Services team seeks 200 new staff members, including positions in safety and security, facilities, EVS, and food services. If you are interested in a career at the new Moffitt McKinely Hospital, see here.

Thanks for listening!

G/MA Nuggets

1) Check out the jobs we are recruiting for here.
2) Sign up for the Gosselin/Martin Associates Career Hub!
3) Results of the Healthcare Facilities Management 2022 survey are here.

Staffing challenges for new hospital