It may come as a surprise, but today even the most high-end brands in areas like the jewelry industry have discovered ways to harness AI to reshape customer engagement — all while keeping their sparkle.

On today’s episode, host Ruth Zive is joined by Darren Degiorgio, Director of Client Services at Tiffany & Co. to discuss how AI and automation are supporting white-glove customer journeys. With over 30 years of experience and more than a billion dollars in sales, Darren shares how he’s transforming Tiffany’s customer interactions across platforms like Apple Messages and WhatsApp. Ruth and Darren also explore the delicate balance between automation and providing high-touch service for discerning customers.

Join us as we discuss:

• The role of AI personas like Rose and Lola in creating personalized experiences that elevate customer service
• Strategies for harmonizing AI, automation and the human touch for bespoke experiences serving the needs of today’s customers
• How AI can boost agent productivity, turning it into a significant source of ROI for the enterprise