Click Here 150. SPECIAL FEATURE: 'The Hack' from An Arm and a Leg
Jul 23, 2024
The podcast delves into the aftermath of the hack on Change Healthcare, highlighting the impact on providers and the healthcare system. It discusses insurance claim backlogs, cybersecurity measures, and United Health Group's acquisition attempts. Additionally, they explore the Biden administration's antitrust lawsuits and their effects on consumer protection.
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Brittany's Realization of Impact
- Brittany Trang initially overlooked the Change Healthcare hack, thinking it was minor.
- Upon investigation, she realized it disrupted the entire American healthcare system.
Change Healthcare's Central Role
- Change Healthcare acts as a data clearinghouse, routing insurance claims like a digital post office.
- Its outage affects processes from insurance approvals to payments, causing widespread chaos.
Therapy Practice's Financial Crisis
- Emily Benson’s therapy practice faced a complete revenue halt due to the hack.
- She struggled with mounting bills and loan repayment amid claim processing delays.