

Best Practices for Managing Conflict in Family Offices
Andy Busser is the President of Family Office at Pitcairn, a 100 year-old family office serving more than 100 families around the United States. Andy has been working with wealthy families as a management consultant, private equity investor, and family office executive for more than 20 years and brings a broad range of perspectives to America's leading families of wealth.
Listen in!
Key Highlights:
[00:01 - 12:51] Conflict in Families: How to Manage It
- Andy discusses the different types of family conflict and how to manage them
- How conflict is inherent within families and can be exacerbated by wrath
- Best practices for managing conflict, including pre-planning, finding a sounding board, and staying calm
[12:52 - 18:04] Tips for Preventing Family Conflict
- Why the best practice for family conflict resolution is to have a mix of internal and external experts
- Having a third party help, such as a therapist or psychologist, can be hugely helpful
- Why it is important to find common ground with ancestors in order to create a vision for the future of the family
[18:05 - 30:09] Choosing the Right Family Office Platform
- Having a third party help, such as a therapist or psychologist, can be hugely helpful
- The number one issue families face is succession planning
- Why kids need opportunities to engage in responsibility, such as through a family council or committee
[30:10 - 31:30] Closing Segment
Key Quotes:
“The best thing you can do is prepare yourself and… Write down what the issues are and don't be afraid to write them down two or three times.” - Andy Busser
“Start with yourself and just look inward and ask yourself, what might I be doing that contributes to the conflict?“ - Andy Busser
Connect with Andy:
LinkedIn: https://www.linkedin.com/in/abusser/
Website: www.pitcairn.com
Connect with me on LinkedIn!
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