StaffEng Lorin Hochstein (Netflix)
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Jul 27, 2021 Guest Lorin Hochstein, Netflix engineer, shares insights on resilience, peer-to-peer learning, and close call value. Discusses grassroots programs at Netflix, measuring negative outcomes, and driving cultural change. Emphasizes knowledge sharing, career transitions, operational expertise, complexity management, and influential resources.
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Real-World Failures
- Lorin Hochstein's interest in real-world failures led him to Netflix's incident management team.
- This team's operational expertise influenced his approach to improving his own team's skills.
Operational Knowledge Sharing
- Create regular meetings to discuss operational surprises and near misses.
- Encourage team members to share their thought processes during debugging to foster learning.
Learning from Near Misses
- Near misses reveal system behaviors just as effectively as actual incidents.
- They offer valuable insights into system workings and expert debugging techniques.