Inside The Arch Company’s OutSystems Journey | Mark Bradley on AI, Governance & ROI

Everyone’s racing to add AI. Few are fixing the foundations first.

Without clear governance, roadmaps, and delivery discipline, AI doesn’t accelerate transformation; it exposes the cracks.

In this episode of the Drag & Drop Podcast, Mark Bradley, Head of Systems & Innovation at The Arch Company, shares how they’re using OutSystems to modernize operations, improve customer experience, and build Keystone, their enterprise platform, fast and safely.

We unpack roadmap design, in-house capability building, ROI measurement, and where AI actually fits in the enterprise transformation journey.

Key takeaways:

🔘 Why AI fails without a solid digital foundation
🔘 How OutSystems helps enterprises accelerate transformation safely
🔘 Why in-house capability beats vendor dependency long-term
🔘 How to measure real ROI across delivery cycles
🔘 Why governance is the key to scaling AI and low-code together
🔘 Lessons learned from three years of enterprise low-code adoption

This episode offers real-world lessons behind ArchCo’s low-code transformation and how to build the structure AI needs to succeed.

Tell us what you loved about this Episode.

Website: itracrecruitment.com
Contact: Feroz Khan

THIS EPISODE IS BROUGHT TO YOU BY ITRAC.

ITRAC is the only global staffing firm solely focused on Low-Code enablement, empowering organizations through expert Staffing, Recruitment, One-of-a-kind Training, and CoE Advisory.

We don’t just help you hire, we help you build, train, and scale.

As the only firm dedicated exclusively to Low-Code, we provide both contract and permanent professionals to organizations worldwide.

But talent is only part of the equation. That’s why we also deliver tailored training programs to upskill your team, whether they're new to Low-Code or looking to deepen their expertise, so they can hit the ground running and deliver results faster.

With unmatched industry insight and deep platform expertise, we support our customers through every phase of their Low-Code journey, from hiring to training to long-term success.

Whether you're building your team, scaling delivery, or planning your next career move, we’re here to enable your success.